Privacy Policy

1. Introduction

Welcome to VASHQ, a cloud-based Software-as-a-Service (SaaS) platform developed and operated by Wisemove Consultancy Pvt. Ltd. ("Company", "we", "our", or "us").

VASHQ is designed specifically for businesses in the car care industry, including car wash centers, detailing studios, ceramic coating centers, automobile service centers, and related businesses.

By accessing or using VASHQ, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information:

Business Information

• Business Name
• GST Number (if applicable)
• Business Address
• Business Phone Number
• Business Email Address
• Business Logo

User Information

• Owner Name
• Employee Details
• Login Credentials
• User Roles & Permissions

Customer Data

Businesses using VASHQ may store:

• Customer Names
• Mobile Numbers
• Vehicle Information
• Registration Numbers
• Service History
• Booking Details
• Invoice Information
• Payment Records
• Outstanding Credit Details
• Loyalty Information

The customer data entered into VASHQ belongs to the subscribing business.

3. Payment Information

Payments are securely processed through third-party payment gateways.

We do not store:

• Debit Card Numbers
• Credit Card Numbers
• CVV
• Banking Passwords
• UPI PINs

4. Device Information

We may automatically collect:

• Browser Information
• Device Type
• IP Address
• Login History
• Operating System
• Time Zone
• Usage Analytics

5. How We Use Information

Information is used for:

• Providing SaaS services
• Customer Support
• Billing
• Product Improvements
• Security Monitoring
• AI-powered Analytics
• Feature Enhancements
• Service Notifications
• Legal Compliance

6. AI Features

Certain features within VASHQ use Artificial Intelligence to generate business insights and operational recommendations.

AI-generated content is advisory only and should not be considered legal, accounting, financial, or business advice.

7. Data Security

We implement industry-standard security measures including:

• Secure Cloud Hosting
• Encrypted Connections (HTTPS/SSL)
• Authentication Controls
• Role-based Access
• Regular Backups
• Firewall Protection

However, no online system can guarantee 100% security.

8. Data Ownership

All customer records, invoices, job details, employee data, reports, and business information entered into VASHQ remain the property of the subscribing business.

The Company does not claim ownership over business data.

9. Data Retention

Data is retained while your subscription remains active.

Following subscription expiry or account termination, data may be retained for a reasonable period for backup, compliance, dispute resolution, fraud prevention, and legal obligations, after which it may be permanently deleted at our discretion.

10. Third-Party Services

VASHQ may integrate with:

• Payment Gateways
• WhatsApp APIs
• SMS Providers
• Email Providers
• Google Services
• Cloud Infrastructure Providers

These providers maintain their own privacy policies.

11. Cookies

We may use cookies for:

• Authentication
• User Sessions
• Preferences
• Analytics
• Security

12. Children's Privacy

VASHQ is intended solely for business use.

Our services are not intended for individuals under 18 years of age.

13. Policy Updates

We may update this Privacy Policy at any time.

Continued use of VASHQ constitutes acceptance of the updated policy.

14. Contact

For privacy-related questions:

Wisemove Consultancy Pvt. Ltd.

Email: vashqofficial@gmail.com